Story Review

Using Twitter for customer relations is something we sort of all know can be done yet is often overlooked in various “guides”. A cursory glance across the Twitter how-tos on page one of Google results for the question how to use the microblogging social network shows none of them mentions that option.

I have received great customer support via Twitter and am slightly surprised this potential use of the tool does not get as much hype as others. Here’s what I’m talking about:

And that was not the first time. This blog post explains how the guys at Rypple helped me out when I had a problem with a bug on their website.

And Sam Shepherd has shown this can work at news organisations as well.